Privacy Policy | NextGenTech IT Systems LLC

1. Who we are

NextGenTech IT Systems LLC (“NextGenTech”, “we”, “us”) is a limited liability company registered with the Sharjah Media City Free Zone Authority (licence 2646597.01), Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. Contact: info@nextgentechuae.com, +971 58 972 3255.

2. What this policy covers

The website— nextgentechuae.com, including the contact form, free-trial sign-up and customer account area.
NextGenTech CRM— practice-management CRM for professional-services firms: staff portal, client portal, platform console and the NextGenTech CRM mobile app.
NextGenTech CMMS— computerised maintenance management: tenant portal, vendor portal, service-request portal, platform console and the CMMS mobile app.
LaundryPro (SmartLaundry)— laundry business management: operator portals, the SmartLaundry customer app, the SmartLaundry Driver app and SMS/e-mail order notifications.

Controller or processor?For the website and for the accounts we create directly, we are the data controller. When a business (a “Customer”) uses one of our products to manage its own clients, staff, assets, orders or drivers, that Customer is the controller of the data it enters and NextGenTech processes it on the Customer’s behalf under the subscription agreement. Questions about how a Customer uses your data should go to that Customer first; we will help them respond.

3. Data we collect on the website

Contact and enquiry forms: name, e-mail address, phone number, company and your message.
Free-trial and account sign-up: name, work e-mail, company name, password (stored only as a salted hash) and the product you are trialling.
Technical data: IP address, browser and device type, pages visited and referring page, from server logs and our hosting provider, for security and performance.

We do not use advertising cookies or sell personal data. Strictly necessary cookies keep you signed in to your account area.

4. Data processed in our products

Across all products we process the following categories on behalf of our Customers:

Account data: name, e-mail address, phone number, job title, role, workspace/tenant and password hash of every user the Customer creates (staff, clients, vendors, drivers or consumers).
Business records entered by users:for CRM — clients, contacts, leads, engagements, tasks, time entries, invoices, documents; for CMMS — assets, work orders, inspections, inventory, vendors, service requests; for LaundryPro — customers, orders, deliveries, invoices and driver assignments.
Uploaded content: documents, photos and attachments added to records.
Activity and audit logs: who changed what and when, sign-in history and API usage, kept for security and accountability.
Device identifiers: push-notification tokens for devices that opt in to notifications. No advertising identifiers (IDFA/AAID) are collected by any of our apps.
Diagnostics: crash and error reports (message, app version, device model, OS version) sent to our API so we can fix faults.

5. Mobile apps and device permissions

Each app asks for a permission only when you use the feature that needs it, and works without it except for that feature. None of our apps contains advertising, analytics or social-media SDKs, and none tracks you across other companies’ apps or websites.

5.1 NextGenTech CRM app (for Customer staff)

Camera / photo library— only to photograph or attach a document to an engagement.
Notifications— assignments, due dates, approvals and document requests.
Caches recent work data on the device so you can work offline; queued changes upload when you reconnect. Signing out clears cached data and credentials.
No location, contacts or microphone access.

5.2 CMMS app (for Customer maintenance teams)

Camera— to scan asset tags (barcodes/QR codes) and attach photos to work orders. No audio is recorded.
No location, contacts or microphone access.

5.3 SmartLaundry customer app (for consumers of a laundry Customer)

Location (while using the app)— only to find your nearest branch and to pre-fill pick-up/delivery addresses; it is not collected in the background.
Camera / photo library— only to set a profile picture.
Notifications and SMS— order status updates (received, in progress, out for delivery, delivered). SMS is sent to the mobile number on your order.
Payments— card payments are processed by Stripe. Your card number is entered in Stripe’s secure form and never reaches our servers; we store only a payment reference, the last four digits and card brand. Stripe’s privacy policy applies to that processing.

5.4 SmartLaundry Driver app (for a laundry Customer’s drivers)

Location (while using the app)— shared with the Customer’s dispatch team while you are on an active delivery so orders can be routed and customers can see arrival estimates. It is not collected when the app is closed or you are off duty.
Notifications— new assignments and route changes.
No camera, contacts or microphone access.

6. How we use data

To provide, secure and support the website and products you or your organisation use.
To answer enquiries, provide quotations, demos and trials you request.
To send service messages (account verification, password resets, order and work notifications, trial expiry notices).
To detect and prevent abuse, fraud and security incidents, and to meet legal obligations.
To send marketing about our services only where you have agreed to it; every such e-mail contains an unsubscribe link. We never send marketing to end users of a Customer’s product.

7. Who we share data with

We share personal data only with service providers that process it for us under contract: cloud hosting and databases (Microsoft Azure; the website on Vercel), transactional e-mail delivery, SMS gateways for order notifications, Stripe for card payments in LaundryPro, and app-store push-notification services (Apple, Google). We may disclose data where required by UAE law or to protect our legal rights. We never sell personal data.

8. Retention

Website enquiry data is kept for up to 24 months after our last contact. Trial and account data is kept while the account is active and deleted or anonymised within 90 days of closure. Data inside a Customer’s product tenant is retained according to that Customer’s instructions and subscription agreement, and deleted within 90 days after the subscription ends, unless a longer period is required by law (for example invoicing records). Driver location history is kept no longer than 90 days.

9. Security

All data in transit is encrypted with TLS. Data at rest is stored in Microsoft Azure data centres with encryption, access control, firewalls and backups. Passwords are stored as salted hashes; multi-factor authentication is available on all product accounts. Access to personal data is limited to staff who need it to provide the service.

10. International transfers

Our systems are hosted in Microsoft Azure and Vercel regions that may be outside the UAE. Where data leaves the UAE we rely on our providers’ contractual safeguards and security certifications.

11. Your rights

Subject to applicable law (including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection) you may ask to access, correct, delete or restrict the use of your personal data, to receive a copy of it, or to object to marketing. Write to info@nextgentechuae.com; we respond within 30 days.

Deleting your account and data

Website account or trial:e-mail us from the account’s address and we will delete it within 30 days.
Staff, vendor or driver account in CRM, CMMS or LaundryPro:your account is administered by your organisation — ask its administrator, or contact us and we will coordinate deletion with them within 30 days.
SmartLaundry customer app:e-mail us from the address registered in the app (or ask the laundry business) and your account is deleted within 30 days. Order history required for the laundry business’s accounting may be kept in anonymised form.

12. Children

Our services are for businesses and their adult customers and are not directed at children under 18.

13. Changes to this policy

We will post any changes on this page and update the date at the top. Material changes affecting a mobile app will also be noted in that app’s release notes.

14. Contact

NextGenTech IT Systems LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
info@nextgentechuae.com· +971 58 972 3255